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If the question(s) you have is not listed below please contact us, Comwares Support.

What is Computer Wares service area?
Where and/or how can I sign up for Computer Wares Internet service?
What do I get with my account?
How do I get my own homepage?
Do we take credit cards?
What should I do if I experience problems with my Internet service?
Upon logging on I get a response that my password is incorrect?
When I check my e-mail I get a POP3 timeout error, what can I do?
When is the best time to login?
What does "Unlimited Access" Mean?
What kind of connection does Computer Wares have to the Internet?
What kind of modems does Computer Wares use?
Why doesn't my modem connect at 56k?
Can I use my America Online account with Computer Wares?
Can I use my CompuServe account with Computer Wares?
What does Freeware mean?
What does Shareware mean?
What does Crippleware mean?
Why are some sites really fast and others really slow?
How do I know if I have a virus on my computer?

What is Computer Wares service area? Return to top.
If you live in any of the following towns or you can call any of these towns toll free, we have local dial(toll-free) service available for you:

Brocton (385) Marshall (826)
Casey (932) Martinsville (967)
Chrisman (269) Paris (463/465/466)
Clarksville (889) Redmon (884)
Hume/Metcalf (887) Vermillion (275)
Kansas (948) West Union (279)


Where and/or how can I sign up for Computer Wares Internet service?
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Give us a call or stop by. If you have questions, we will answer them for you. We are a full service business that supports individuals and small to medium sized business networks around the Paris area. We hold regular business hours (8-5 M-F;10-2 Sat). All you need to do is give us some basic information, like your name, address, phone number and what you want your username/password to be, and of course, payment method. Then in as little as 15 minutes you could be surfing the world wide web. Office Location/Contact Information is listed on the ISP services page of this web site.

What do I get with my account? Return to top.
All Computer Wares customers get an e-mail address, web page space, local access, and free tech support. Extra e-mail accounts can be setup, but the free web-based e-mail is encouraged because of the setup involved with multiple e-mail accounts.

How do I get my own homepage? Return to top.
All Computer Wares Internet customers have space for your own homepage(s). You can make your own homepages using web autoring tools, then upload them via FTP to your account on our system. Once your pages are uploaded they are available on the Web for anyone in the world to view! If you want to have a web page, e-mail the webmaster and we'll contact you with further information.

Do we take credit cards? Return to top.
Yes. We accept MasterCard, Visa, American Express, Discover, as well as cash, check, or money order.

What should I do if I experience problems with my Internet service? Return to top.
Customer support telephone lines are open Monday through Friday 8:00 a.m. to 8:00 p.m. to assist you in resolving any problems with your service. We usually have people working until after 8:00p.m.—often times later—to help those who don't work "normal" hours. If you ever experience problem with logging on, or connecting, PLEASE CALL US no matter what time. If no one is around leave a message and we will get back to you as soon as possible. Please write down the error message you received and have it ready when you call in.

Upon logging on I get a response that my password is incorrect? Return to top.
If you have trouble logging in or get a message on your screen saying that you have entered the wrong password, then try re-entering them. Things to watch for: Your username and password are case sensitive. Your password is all lower case, check to see if you have your cap-locks on. Another reason you may get this message is if you have not paid your bill. If you have tried the above suggestions and are still having problems, just call in we'll help you get connected.

When I check my e-mail I get a POP3 timeout error, what can I do?
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This is sometimes caused by the Version 4 of Outlook Express. Outlook Express Version 4 is incompatibility with certain other E-mail clients. This can be fixed by installing either the latest version of Internet Explorer/Outlook Express or the SP1 for version 4. You can obtain a copy of the latest version of Internet Explorer/Outlook Express by stopping by either our Paris or Casey offices and asking for the updated Internet Explorer CD.

When is the best time to login?
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Usually it is best to login during off hours; however, you should be able to login at ANY TIME! Generally, 7 p.m. - 9 p.m. are the busiest hours, but this is not always true. Here at Computer Wares, we monitor the lines to see when they are busy, when we see busy lines on a regular basis, we order more lines and equipment.

What does "Unlimited Access" Mean?
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Unlimited means active usage by you the user, typing and clicking away at the keyboard, actively surfing the web.

It does NOT mean:

  • Pinging the connection
  • Leaving the connection up to check e-mail all day/night
  • Running an ftp, web, or warez server.
  • Leaving the connection open all of the time without any input from you.

If you would like to have a dedicated, or full time connection to Computer Wares, contact the sales for pricing.

What kind of connection does Computer Wares have to the Internet? Return to top.
Computer Wares network infrastructure consists of a T1 connection. We connect to the 2nd largest backbone provider in the World. This connection is a high availability connection that is super speedy. We do not have more than 1 hop onto the Internet when you dial in, and you receive a live IP address, thus the bottleneck is created on the dial-up connection, and not at the provider.

What kind of modems does Computer Wares use? Return to top.
We use Rockwell Chipset modems. After numerous tests and trials, we have found Rockwell(now Conxient) to be the superior chipset provider for dial-up access. Our servers, support both V.90 and 56Flex access, to provide you, our customer, the most efficient up-to-date access we can provide. We continually upgrade our systems to keep busy lines to a minimum, and authentication fast and reliable.

Why doesn't my modem connect at 56k?
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Even though the standard is 56K and the modem is capable of 56K, don't expect it. First of all, the FCC regulates it to a maximum of 53K and the phone switching equipment that Verizon and most phone companies use will not pass data above around 50K. Next the quality and length of your phone line from the phone company central office greatly effects your connection speed. Also, if you go through any additional phone company equipment from the central office to your location, your connection speed may be even less than 33.6K. For example the phone company can split one phone line into two with an electronic device called a digital AML (line splitter). We find these devices to support around 22K. The phone company also uses what is called subscriber carrier which supports several users simultaneously over the same wires. We find these devices to support not more than 9600 baud. Subscriber carrier is mainly used in remote areas of the county where they have limited cable pairs.

For more information visit our Modem Help page: http://www.comwares.net/modemhelp/

Can I use my America Online account with Computer Wares?
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Yes, follow these steps:

  1. Change your AOL Setting to use a TCP/IP connection.
  2. Dial-up to our server.
  3. Start up your AOL Browser.

You will only need to change the AOL setting once, after the setting is changed all you have to do is dial-up and then open your AOL browser.

Can I use my CompuServe account with Computer Wares? Return to top.
Yes, first off you will need to Start WinCIM > select the Special menu > Session Settings > click the New button. Your current settings are preserved. Namethese new settings "Internet" or something appropriate > Change the Connector to WINSOCK > change the Network to "Internet Always". Then all you have to do is dial the Internet >
start WinCIM > log on to our server > start up your CompuServe Application.

What does Freeware mean?
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Freeware is software that the author does not charge a fee.

What does Shareware mean?
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Shareware is software that can usually be utilized for a specified amount of time. If you like it and want to continue to use it, then it is up to you to pay the author. Some Shareware software may work for a limited time, or put up dialog boxes reminding you to pay the author. If you use Shareware, it is proper ettiquite to pay the author the requested amount.

What does Crippleware mean?
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This is Demo software that is crippled in some fashion, and only after you register it will you be able to get the full functionality of the application.

Why are some sites really fast and others really slow?
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There are several factors which can affect a sights download time. Heavy network traffic (alot of people using the Net). Slow Internet connection on the hosting sites server—some Web Servers are connected via modem, ISDN, DSL, cable, dedicated lines, or Wireless, and run at speed considerably less than that of a T1 or T3 connection.

Another reason for a slow site is the load the sever is carrying and type of server being used, if it lacks RAM, and processor speed, or is configured to accept more connections than it can handle, it is going to be slow. For example, there are two key sites we have found to be the slowest on the web: #1 is Microsoft, #2 is Netscape, this would appear to be the result of the overwhelming traffic that these sites get.

How do I know if I have a virus on my computer? Return to top.
You can purchase software that will check your computer for viruses. Two of the most notable Anti-Virus companies: McAfee or Norton.

Thank you,
Computer Wares Tech Support Team
Comwares Support

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